Frequently Asked Questions

• How can SureDeploy help with endpoint device security in Retail?

  Retail often have a distributed network of devices and endpoints across multiple geographical locations. We often hear that retail IT teams be be stretched to cover all the bases from patching to curating applications and managing SOE's. With a mobile device management (MDM) solution like SureDeploy, you can bring all your device management together in a central location. Plus, you can achieve enhanced security, automated app distribution, and utilise the ability to enforce policies for regulatory compliance. If you would like to know more about how SureDeploy can work for your retail organisation, contact us about a demo.

• What makes SureDeploy different to other MDM solutions?

  SureDeploy is a smart solution that "Turbo charges" the power of Microsoft Intune. Faster ramp up for your org, SureDeploy includes a vast 800+ library of pre-configured policies which significantly streamlines and simplifies your Intune adoption processes—making SureDeploy much faster and easier to use than other MDM solutions. By leveraging our managed services, you can also save money, and ensure more robust security policies are configured, deployed and monitored without having to do all the work.

• Should we manage SureDeploy and Intune in-house, or partner with an external managed services provider?

  It Depends...Retail IT managers are often tasked with weighing up the pros and cons of outsourcing their IT to a specialist partner. After seeing a demo of SureDeploy and digging deeper into their requirements, most organisations we work with see SureDeploy as a ‘no brainer’.  The alternative is often a slow and steep learning curve, and time-consuming processes.  A lot depends on your org's internal MDM resources and expertise. When we provide a demo of our solution, we will openly discuss the advantages and drawbacks of the approaches being considered. We also speak about factors such as cost, compliance, expertise, the level of control you wish to retain, and your timeline.

• Don't SureDeploy and Intune do the same thing?

  Not quite. While Microsoft Intune offers a fantastic framework, it requires considerable configuration and maintenance to be effective. This is where SureDeploy comes in. You can think of Intune as a very robust but largely empty 'house' for your endpoint management. You then fill this 'house' with the pre-configured security policies and application packaging provided by SureDeploy. Without SureDeploy you would have to configure all of this 'interior detail' from scratch, which can be a huge overhead in terms of time and learning for your IT team. And just as a family's needs of their house changes, SureDeploy helps automate Intune via updates and application patching too.

• How does pricing work?

  Pricing is calculated according to the number of active users you have, per month. It starts at just AU$1.99 per user. Find out more about our pricing.

• Is there a free trial?

  The way in which SureDeploy interacts with Intune for identity or policy management, and the associated level of permissions required for its setup, means we are unable to offer a free trial. Instead we typically recommend a 1 - 3 month pilot for organisations new to endpoint policy management, or a Demo for organisations looking to build a business case.

• What if I need help getting started?

  Depending on how much help you need, our team and partner network can offer a scalable support to get you into production. We can also offer ongoing managed support and maintenance packages.

• How long does it take to get stood up/configured?

  Typically, setting up tenant baseline policies can take a couple of weeks. It may take longer, depending on your number of tenants, roles/groups, devices, and enrolment status. Request a demo or call with our team if timing is on your mind.

• What happens if I cancel my subscription?

  If you would like to cancel your subscription to SureDeploy, your use of Intune or any associated package apps will continue to function. However you will no longer receive any monthly updates, which may affect your compliance and, potentially, your security. If you're thinking of leaving our platform, give our team a call.

• Do you offer support?

  Absolutely! We offer ongoing support and service level agreements (SLAs) that are customised to your needs. 24/7 follow the sun support is also available via our partner network.

• What is endpoint management?

  Endpoint management is the process of monitoring and updating any devices which are connected to your organisation’s network. This could include desktop computers, laptops, servers, mobile devices, and IoT devices. Endpoint security management involves a set of processes, tools, and policies designed to streamline the administration, monitoring, configuration, and security of endpoints throughout their lifecycle. Without effective and advanced endpoint management, your devices can very quickly become out-of-date from a security and compliance point of view, and be valuable targets for cybercriminals.