Frequently Asked Questions

• Do I need to have Microsoft Intune?

  Not necessarily, it depends on what you are hoping to achieve. While SureDeploy is ideally used in conjunction with Microsoft Intune, it can also work with Microsoft System Centre Configuration Management (SCCM) or other third party mobile device management solutions. We offer an application packaging service called AppFresh, which can output packaged applications in a variety of extensions for your particular device management solution. If you would like to know more about this please get in touch.

• What happens if we are already using Microsoft SCCM?

  Microsoft SCCM (System Centre Configuration Management) and Intune aren't mutually exclusive - so you can definitely use them both within your organisation. Depending on your roadmap for endpoint management and / or Intune adoption there can be a few things to consider. If you are currently using SCCM, your organisation can benefit from our AppFresh service, depending on your requirements for application lifecycle management. Typically apps need to be updated within certain timeframes in accordance with your compliance framework or security standards (e.g. Essential 8). SCCM users can also potentially use SureDeploy as a pathway to begin adopting Intune for device groups or organisational roles. Proof-of-concept or pilot projects can assist with building business cases for future projects.

• Do I need to create security policies from scratch?

  No! A key benefit of SureDeploy is our extensive library of pre-created and proven policies. You simply choose a baseline policy, modify it to suit your specific requirements, and then push it into Intune from our portal. Our team can either do this on your behalf or you can do it independently, via our self-service portal. We also offer a wide range of policies to suit all kinds of potential use cases.

• Is SureDeploy customised to our environment?

  Yes. While we have a wide range of pre-packaged baseline policies and applications, your SureDeploy solution will be customised to suit your organisation and your device deployment requirements. During our initial meetings we will provide you with a pre-rollout questionnaire through which we capture your customization needs. We can then get your Microsoft Intune or MDM platform tenant set up and connected in rapid time.

• How do we get started with SureDeploy?

  Getting started is easy. Simply book a demo or call our sales team. Our experienced team members can listen to your requirements and recommend a plan according to the stage your business is at e.g. a pilot or empowering your Intune team.

• Is SureDeploy available on an as-a-service basis?

  Yes! We can absolutely provide SureDeploy on an as-a-service basis. As part of this service we provide you with a portal, through which your IT team can manage every aspect of your account. Through this portal you can add user groups or review asset reports. You can also request applications to be packaged or added to the tenant via our app store. If this sounds interesting, book a demo or get in touch to find out more .

• How does SureDeploy streamline device deployment?

  SureDeploy is a smart, simple, and cost-effective way to automate your endpoint device deployment, remote deployment and device management—relieving the workload for your IT team, and boosting overall efficiency, security, and compliance. Through baseline presets automated deployment, SureDeploy makes mobile device management simple. It means you can manage 1000s of devices, applications, and policies quickly, simultaneously and centrally, without having to manually package applications and create policies from scratch. Offering robust, centralised deployment, SureDeploy streamlines your processes and makes life easier for your IT team, some clients save on additional FTE headcount others extend their team capabilities.

• How long does it take to get stood up/configured?

  Typically, setting up tenant baseline policies can take a couple of weeks. It may take longer, depending on your number of tenants, roles/groups, devices, and enrolment status. Request a demo or call with our team if timing is on your mind.

• What happens if I cancel my subscription?

  If you would like to cancel your subscription to SureDeploy, your use of Intune or any associated package apps will continue to function. However you will no longer receive any monthly updates, which may affect your compliance and, potentially, your security. If you're thinking of leaving our platform, give our team a call.

• Do you offer support?

  Absolutely! We offer ongong support and service level agreements (SLAs) that are customised to your needs. 24/7 follow the sun support is also available via our partner network.

• What is endpoint management?

  Endpoint management is the process of monitoring and updating any devices which are connected to your organisation’s network. This could include desktop computers, laptops, servers, mobile devices, and IoT devices. Endpoint security management involves a set of processes, tools, and policies designed to streamline the administration, monitoring, configuration, and security of endpoints throughout their lifecycle. Without effective and advanced endpoint management, your devices can very quickly become out-of-date from a security and compliance point of view, and be valuable targets for cybercriminals.